Able ping the IP address of your server but not the domain name – Resolved

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If you can successfully ping the IP address of your Jira server but not the domain name (, this suggests a DNS (Domain Name System) resolution issue. The DNS is responsible for translating domain names into IP addresses. Here are some steps to address this problem:

  1. Flush DNS Cache:
    • On Windows, open Command Prompt and run ipconfig /flushdns.
    • On macOS, open Terminal and run sudo killall -HUP mDNSResponder.
    • On Linux, the command depends on your distribution and the DNS service you are using, but a common command is sudo systemd-resolve --flush-caches.
  2. Check DNS Settings:
    • Ensure that your computer’s DNS settings are correct. You might want to try using a public DNS service like Google DNS ( and or Cloudflare DNS (
  3. Verify Domain Name:
    • Double-check the domain name for typos.
    • If you have access to your domain’s DNS records, verify that the A record for is pointing to the correct IP address.
  4. Hosts File:
    • Check your computer’s hosts file to see if there’s an entry for Sometimes, this file may contain static entries that can override DNS settings.
    • On Windows, the hosts file is usually located at C:\Windows\System32\drivers\etc\hosts.
    • On macOS and Linux, it’s typically at /etc/hosts.
  5. Network Configuration:
    • If you’re on a corporate network, there might be network policies or firewall settings that affect DNS resolution. Check with your network administrator if this might be the case.
  6. Contact ISP or Network Administrator:
    • If you’re unable to resolve the DNS issue, it might be worth contacting your Internet Service Provider (ISP) or network administrator for assistance.
  7. Testing on a Different Network:
    • If possible, try accessing the Jira domain from a different network (like a mobile data connection) to see if the issue is network-specific.
  8. Check with Jira Server Admin:
    • If you’re not the Jira server administrator, get in touch with them to ensure there are no issues with the server’s DNS configuration or domain name registration.
Author: user